1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in Canada only. Any shipments outside of Canada are not available at this time.
Depending where you are in Canada, shipping can take anywhere from 3-24 business days. Insurance tracking is available at an extra cost. Please contact us should you wish to have your parcel insured.
3. Delivery Time
We cannot guarantee delivery times as we use Canada Post and their shipping times is beyond our control. Please contact your local post office with any concerns.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on [Sundays]. We do not take any commitments during busy holiday seasons.
4. Delivery Instructions
[You can provide special delivery instructions on the check-out page of our website.]
5. Shipping Costs
Our shipping rates are based on order weight at a flat rate cost. Sales tax is charged according to the province or territory to which the item is shipped. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately.
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us.
About Us
We are a small business specializing in homemade products which include but not limited to cards, jewellery, organic bath & body, crafts, funny t-shirts, nick- knacks, and many other homemade gifts and treasures. We are open to other products and suggestions.
Please feel free to reach out to us.
Refund policy:
Returns
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. You can return unopened and unworn items in the original packaging within 30 days of your purchase with receipt or proof of purchase. Please contact us at contact us so that we can give you our mailing address.
Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to packages during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable.
Non-returnable items:
Gift cards
Downloadable products
Some health and personal care items
Earrings
Customized products
Printed Products
Items not in it’s original package
Has been worn
Removal of clothing tags
Customizable Items
Refunds
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
Only regular priced items may be refunded. Sale items are non-refundable.
Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us with details of the product and the defect.